Who We Are
Tife Hair Haven is a luxury hair studio based in Welling, Greater London. This Privacy Policy explains how we collect, use and protect your personal information when you use our website, book a service or purchase a product from us.
We take your privacy seriously and are committed to handling your data responsibly and transparently in accordance with UK GDPR and the Data Protection Act 2018.
What We Collect
We collect the following personal information when you interact with us:
- Your name, email address and phone number when making a booking
- Booking details including date, time and service type
- Payment information — processed securely via Stripe. We never store card details.
- Your email address if you subscribe to our newsletter
- General website usage data via cookies (essential only — no advertising or tracking cookies)
Use of Your Information
We use your name, email and phone number to confirm and manage your booking, send appointment reminders and follow up after your visit. All bookings and payments are processed directly through our website. An invoice is generated for every transaction.
All payments are processed securely through Stripe. We do not store any payment card information on our servers. Stripe's privacy policy governs the handling of your payment data.
If you subscribe to our newsletter, we use your email to send appointment updates, hair inspiration and studio news. You can unsubscribe at any time by clicking the link in any email or contacting us directly.
Tife Hair Haven uses Instagram and TikTok to share hair content and connect with clients. Any data you share on these platforms is governed by their respective privacy policies. We do not control how these platforms manage your personal information.
Data Sharing
We do not sell, rent or share your personal data with third parties for marketing purposes. We may share your data with:
- Stripe — our payment processor, who handles all transactions securely
- Email providers used to send booking confirmations and newsletters
- Legal authorities if required to do so by law
Your Data Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal data
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the ICO (Information Commissioner's Office)
We retain your data for as long as necessary to provide our services and meet legal obligations — typically up to 2 years for booking records.
To exercise any of your rights, ask about this policy or request deletion of your data, please contact us directly. We aim to respond within 5 business days.